A luxury hotel chain in Singapore with properties across Southeast Asia aimed to create a centralized booking system for managing reservations, services, and guest experiences.
Industry: IT Industry
Services Provided: App Development
The system needed to support real-time updates on room availability, spa appointments, and dining reservations. It had to handle high volumes of traffic, especially during peak travel seasons, and offer seamless integration with existing property management systems.
The booking platform was developed using Laravel for its robust backend capabilities and Vue.js for a responsive, user-friendly frontend. Features included dynamic pricing models, personalized recommendations based on guest history, and secure payment integrations.
To address these challenges, the platform was built using Python with Django for a secure backend and React.js for an interactive and intuitive frontend. Advanced Natural Language Processing (NLP) technologies such as SpaCy were integrated to summarize legal documents efficiently. A robust cloud infrastructure was implemented using AWS services to manage secure data storage and high scalability.
Conducted workshops with hotel staff to identify workflow inefficiencies and user preferences.
Built a scalable backend using Laravel, ensuring compatibility with property management systems.
Developed a guest-facing front-end with Vue.js, enabling real-time updates and a frictionless booking experience.
Tested extensively during simulated peak traffic scenarios to ensure reliability and performance.
The platform saw a 35% increase in direct bookings within the first quarter of its launch, significantly reducing reliance on third-party booking platforms. Guest satisfaction improved as the booking process became more intuitive and seamless.
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